• Q: How is a Pipeno site created?
• A: Accessing www.pipeno.com, a Launch Publication button will be available. Right after selecting it, choose the package best suited for your own publications needs. Then a subdomain name for your site must be chosen, filling out only a three- lines-long form, and it's all done! Really easy.

• Q: How does a publisher change the site settings?
• A: A publisher can change the site settings from his console, under the Structure tab. There he can find everything that can be adjusted for the site.

• Q: How does a publisher decide who can contribute to his site?
• A: Accessing the publisher's console, the publisher can distribute roles to the people he thinks fit to handle a specific position.

• Q: How does the publisher manage templates for his site?
• A: The list with available templates can be found in the Publisher console, Structure tab, Appearance subtab. Once selected, a template can be customized at any time by changing themes available for it.

• Q: How does a publisher apply a custom domain (URL) to his site?
• A: Prior purchasing and adding a new custom domain to a site, we recommend that publishers to read our help tutorial. After that, they can apply the knowledge in the Publisher console, Structure tab, Domains subtab.

• Q: How does a publisher add writers to his site?
• A: The publisher can add writers by using the invite form in the Publisher Console, Members tab, Invite subtab. He can also assign writer roles to persons from the Active Users list.

• Q: Q. What can anonymous users do?
• A: Anonymous readers' actions will depend on the setting of every site. The publisher of the Pipeno sites sets the permissions for this user category.

• Q: Q. What can registered users do?
• A: They can do everything an anonymous reader can, plus end users' particular actions:
• • Explore the site (search, share, add articles and media to favorites, etc.)
  • Recommend articles, vote comments, publish comments, etc.
  • View/delete system messages

• Q: Q. What can writers do?
• A: They can do everything a registered user can, plus writer's particular actions:. Write & Edit Articles (including premium articles, packs of articles, etc).

• Q: Q. What can editors do?
• A: They can do everything a writer can, plus:
• • Articles moderation (reviewing, approving/rejecting the articles). The editor advises writers on how to write good articles, suggests corrections and best practices, etc.
  • Writers' moderation (invite/approve/reject writers based on their applications and activity)
  • Classified moderation
  • Community moderation

• Q: Q. What can site creators and/or publishers do?
• A: Publishers can do everything an editor can do, plus some extra actions. They are responsible for the traffic of the site and should take all the necessary actions to increase it (i.e., name professional editors, periodically review the content, analyze the end-user flags and comments, make sure the editors follow the Pipeno marketing and SEO suggestions, etc.). The publisher can send a request to Pipeno if he chooses to disable a site from different reasons, such as maintenance or changing settings. Pipeno will carefully consider the request and take the appropriate course of action.
• Publishers' particular actions:
  • Change the site's details (title, description, etc.)
  • Change the site's settings (for articles, classifieds, appearance, collaboration models, payment models, etc.)
  • Change the site's custom domain
  • Manage the site's structure
  • Manage staff members (add/edit/delete/enable/disable/invite/ban)

• Q: Can a publisher ban a user from his site?
• A: Yes. Pipeno offers publishers full control of the site's active members. A publisher can ban a user and choose to explain his actions in the active user's page (from the Members tab), if he considers it necessary.

• Q: How does a publisher use RSS and Newsletters?
• A: A publisher can use RSS feeds and Newsletters to keep his audience up-to-date with site content. Users can subscribe to articles or comments threads by selecting the subscribe options and receiving updates in their RSS reader. Newsletters are periodic notifications subscribers receive with general information, updates and news. The publisher sets these permissions according to every site's needs.

• Q: Can a publisher's site have its own Community Center where people can discuss the newest topics?
• A: Yes, this is possible. And the really good news is that each site has its own Community Center as something integrated by Pipeno with every site creation. All you really have to do is just use it.

• Q: Can people be invited as writers or editors to a site?
• A: Yes, they can. A publisher invites people to contribute to his sites in the role they see fit. They get to choose the staff and the attributions of each member.

• Q: How difficult is it to write a new article?
• A: It's not difficult at all. Pipeno provides a spelling auto-corrector, an auto-saving function for drafts, a preview for drafts (where you can also view your rejected articles from the editor), an image resizer, an editor similar to Microsoft Word and other functions to help you very easily manage and publish your content.

• Q: How does a writer add and organize new pages?
• A: Every article can be organized on pages. When creating the article body, the writer can add as many pages as he wants using the Add Page option, available above the typing area. Any of the pages can be deleted with the Delete Page option.

• Q: How does a writer add a photo to an article?
• A: A writer can add a new photo by selecting Manage Photos in the article-creation page. Two adding options are available: selecting a photo from a computer or from the Web. Once a photo has been added, it is necessary to add a title to it , or you cannot save your image. If media is added to the article and for some reason the article is not saved, the newly created media won't be available.

• Q: How does a writer add video?
• A: A writer can add new video by selecting the Manage Video option included in the article-creation form. The video to be added has to be hosted on YouTube. If media is added to the article and for some reason the article is not saved, the newly created media won't be available.

• Q: How does a writer remove video?
• A: A video can only be removed by editing the article it was initially included in.

• Q: How can one e-mail an article?
• A: Each article has a share option that can be used by anyone. When selecting it, the first option from the many share possibilities is e-mail. Fill in the form there and the e-mail will be sent.

• Q: How can one report an article?
• A: Pipeno offers registered users the possibility to express their disapproval toward an article with the flag option. Selecting the Flag button below each article will open an overlay in which the reporting reasons can be typed.

• Q: How can one send a gift?
• A: Registered users can send gifts to users by selecting the Send a Gift button available on articles, photos and videos.

• Q: How does an end user share a photo?
• A: Just like articles, photos have multiple sharing options. The Share button below each photo will open an overlay from which you can select how to share the photo: via e-mail or through a social network.

• Q: How does an end user report a photo?
• A: Based on the same protocol as reporting an article, a photo can be reported by selecting the Flag button. After doing so, an overlay will appear in which the reporting reasons can be stated.

• Q: How does an end user share a video?
• A: Just like articles, videos have multiple sharing options. The Share button below each video will open an overlay from which the user can select how to share the photo: via e-mail or through a social network.

• Q: How does an end user report a video?
• A: Based on the same protocol as reporting an article, users can flag a video by selecting the Flag button.

• Q: Why hasn't my scheduled article appeared in the "Schedule" tab?
• A: Because of the editorial moderation process enabled by the publisher, your article has to be approved by the category editor, before going live. Once he approves it, your article will appear in the "Schedule" tab.

• Q: How does one use Pipeno ID or Facebook Connect to log in?
• A: Each Pipeno site has a log-in option. By typing your Pipeno ID and password or your Facebook ID and password, you can log in to any Pipeno site from the entire Pipeno network.

• Q: How complicated will the payment system be?
• A: Our payment system is as simple as it gets. You only need a PayPal account to use it.

• Q: Are my financial transactions secure?
• A: Your financial transactions are protected by PayPal. PayPal works behind the scenes to help protect you and your audience. They protect sensitive financial details, conduct automatic fraud screening, and safeguard customer info with PCI-compliant standards for data protection. You can always contact them if you have any concerns regarding your financial transactions.

• Q: Do contributors have to learn how to install plug-ins to have Share buttons or widgets?
• A: No, we prepared everything so contributors can focus just on site content.

• Q: Can pretty, short URLs be created on the Pipeno platform?
• A: Yes. A Short URL option available for each article creates pretty, short URLs.

• Q: Are there some inside tricks for writing and marketing content?
• A: Yes, they are found in the How To's Tutorials How To's Tutorials and teach you how to do SEO writing and how to market your content.

• Q: There are a lot of terms in this FAQ that are not familiar. Is there a place where they are explained?
• A: Yes, you can go to the Glossary of Terms page.